Quick Reference

This page is for IntegrityCounts client administrators and case managers. It lists the right team for each type of question so your request reaches the people who can resolve it the first time.

Not sure where your question fits? Email support@integritycounts.ca and we will route it for you.

Are you a reporter? This page is not the place to follow up on a report. To check on a report you submitted, see How can I get updates about my report?

Contacts at a Glance

Renewals and Contract Questions

Our Renewals team handles everything about the commercial side of your subscription: renewal dates and quotes, pricing, contract terms, changes to your subscription level, and notices of non-renewal.

Contact Krista Bellinger at kbellinger@caseiq.com. Including your organization name and, if you have it, your current agreement or invoice number will help us answer faster.

Invoices and Billing

For invoice copies, billing questions, payment status, remittance details, or a vendor or supplier form your finance team needs completed, email accounts@caseiq.com.

Why does my invoice say Customer Expressions Corp.?

Whistleblower Security is part of Case IQ, and Customer Expressions Corp. (CEC) is Case IQ's legal entity. Your invoices are issued under that name. Nothing about your agreement, your service, or your terms has changed.

Not sure an invoice or payment request is genuine?

If you receive an invoice you don't recognize, or any request to change our banking or payment details, do not act on it. Contact accounts@caseiq.com before making a payment and we will confirm it with you. If you would like verification by phone, ask for it in your email and we will arrange it.

Platform Support

Our Support team helps with day-to-day use of IntegrityCounts, including:

• Login and password issues (also see I can't log in, what do I do?)
• Adding, removing, or changing case manager accounts and permissions
• Who receives notifications for new reports, including routing by location
• Updates to your locations, departments, and case types
• Questions about how your hotline and web intake work

Email support@integritycounts.ca.

Protect confidentiality. Never include report details or reporter information in an email. Refer to a report by its case number only.

Security and Compliance Documents

If your IT, procurement, or security team needs our security documentation for a vendor review, email support@integritycounts.ca and list the specific documents or policies you need (for example, a SOC 2 report, a penetration test summary, or a particular security policy).

We share these documents securely through our Trust Center. Include the name and email address of the person who should receive access.

Training and Program Promotion

New case manager on your team, or want a refresher? Email support@integritycounts.ca or reach out to your Customer Success Manager to book a session.

These articles are a good place to start:

• Case Manager Dashboard: Your Guide to Navigating and Managing Reports in IntegrityCounts
• How to Create a Test Case Using IntegrityCounts
• How to Promote Your IntegrityCounts Program
• Employee Awareness Materials for Your IntegrityCounts Program

Exporting Your Data

You can export reports yourself from Case Manager. See How can I export a report? and How Do I Export All My Case Data?

For help with a full export, email support@integritycounts.ca.

Moved to the Case IQ Platform?

If your organization now logs in at an address ending in caseiq.app, contact Case IQ Support at customersupport@caseiq.com for help with the new platform.

If you still have older cases in IntegrityCounts, questions about those cases go to support@integritycounts.ca.