Quick Reference

Every case in IntegrityCounts has an Activity Log that records a complete, timestamped history of every action taken. This is your built-in audit trail, showing who did what and when, from the moment a case is filed through to closure.

How to View the Activity Log

Step 1: Open the Case

From the Case Manager Dashboard, click on the case you want to review.

Step 2: Click the Activity Tab

In the case view, click the Activity tab in the left sidebar. The full history of the case loads in reverse chronological order (newest first).

What the Activity Log Tracks

The activity log captures the following events automatically:

• Case viewed by a specific user
• Messages sent or received (both reporter messages and internal messages)
• Case details edited (location, department, case type, status, priority changes)
• Attachments uploaded or removed
• Investigators assigned or removed
• Restricted managers added or removed
• Tasks created, updated, or completed
• Tags added or removed
• Status changes (Open, Pending, Closed)
• Validation type and action type set

Each entry shows the user who performed the action, the action taken, and a precise timestamp.

Why the Activity Log Matters

The activity log serves three critical functions:

• Audit compliance: Demonstrate to auditors and regulators that investigations were handled thoroughly and in a timely manner.
• Investigation continuity: When a new investigator joins a case, they can see exactly what has happened so far.
• Accountability: Every action is attributed to a specific user, ensuring full transparency in case handling.

The activity log cannot be edited or deleted by any user, ensuring the integrity of the audit trail.