Quick Reference

File by Proxy lets a Manager or Investigator enter a report on behalf of someone who raised a concern outside of IntegrityCounts, for example by email, by phone, or in person.

Recording these reports centrally means every concern is documented, tracked, and included in your organization's reporting data, no matter how it first came in.

Only users with the File by Proxy permission see the button. If you need it turned on, contact your Customer Success Manager.

How to File a Case by Proxy

Step 1: Click File by Proxy

In Case Manager, click File by Proxy in the top right corner of the page. A banner confirms that you are filing a proxy case.

Step 2: Select Your Organization

Under Organization Name, start typing your organization's name and select it from the list.

Step 3: Choose the Case Source

Under Case Source, choose how the report reached you: Email, Fax, Mail, Phone, Web, or In Person.

On the same page, select the location and department, then the level of anonymity. If the reporter asked to stay anonymous, respect their preference.

Step 4: Complete and Submit the Report

From here, the form is the same one reporters use. Follow How to Create a Test Case Using IntegrityCounts for the remaining steps, then click Submit.

What Happens After You Submit

• The case appears in Case Manager right away and follows the same workflow as any other report.
• Your account's Managers are notified of the new case, and a Manager assigns an Investigator.
• If a Manager files the case, that Manager does not receive a new case notification for it.
• Proxy cases show Yes in the Proxy column. Use Case Manager Filters to see all proxy cases at a glance.

When to Use File by Proxy

• An employee reports a concern verbally to a manager or HR
• A concern arrives by email outside of IntegrityCounts
• A concern comes in by phone, mail, or fax
• A past concern needs to be documented after the fact

Filing by proxy keeps these reports from getting lost and includes them in your case data and Insights reporting.