IntegrityCounts Knowledge Base

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Can I change my contact information after filing a report?

Quick Reference

If you provided contact information when filing your IntegrityCounts report and need to update it, you can do so by sending a message through the platform's messaging system.

How to Update Your Contact Information

Step 1: Log In to Your Case

Visit your organization's IntegrityCounts reporting page and select "Check a Report." Enter your case number and password.

Step 2: Send a Message

Use the messaging system to send a message to the case managers letting them know your updated contact information (email address, phone number, etc.).

Step 3: Investigators Update the Record

The case management team will update your contact details in the case record based on your message.

Important Considerations

  • If you filed as Strictly Anonymous and did not provide contact information, there is no contact record to update.
  • Providing updated contact information does not change your anonymity level. See Can I change my level of anonymity?
  • All messages, including those with contact updates, are part of the permanent case record.

Key Takeaways

Update your contact information by sending a message through the IntegrityCounts messaging system. Investigators will update the case record. This does not change your anonymity level.